FAQs

How can I place an order?

You can easily place an order through our website. Simply browse through our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order securely.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

Can I modify or cancel my order after it's been placed?

Once an order is confirmed, modifications or cancellations may not always be possible. Please contact our customer support team immediately if you need to make changes to your order, and we will do our best to assist you.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our website or the carrier's tracking portal.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 14 days of receipt for a refund or exchange. Please review our detailed return policy [here] for more information on eligibility and procedures.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping information page for more details.

How do I determine the right size for me?

To ensure the best fit, we recommend consulting our size guide, which provides detailed measurements for each of our products. If you're still unsure about sizing, feel free to contact our customer support team for assistance.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased through our website. They make the perfect gift for any occasion and can be redeemed for any item in our store.

How can I contact customer support?

You can reach our customer support team via email at SerenitySuaveCS@gmail.com or through the contact form on our website. We strive to respond to all inquiries promptly and provide the assistance you need.

Do you have any physical store locations?

At the moment, we operate exclusively online and do not have any physical retail locations. However, we're always looking to expand our presence, so stay tuned for any updates on new store openings.

If you have any other questions or concerns not addressed here, please don't hesitate to reach out to us. We're here to help!